Contact
Get in touch
Found a bug, have a suggestion, or just want to say hello? We’d love to hear from you.
Contexto is run by a very small team, and email is the only support channel — there is no ticket system and no chatbot in between. Every message goes to a real person who reads it. Most replies go out within a few days, though a bug report that needs reproducing can take a little longer.
The messages we get most often are reports of a word behaving oddly (a guess that should have been accepted, or a rank that looks wrong), suggestions for words to add or remove from the puzzle pool, and questions about accounts and streaks. All three are genuinely useful — reports about specific words are the main way problems with the puzzle dictionary get found.
Email us
Send us a message and we’ll get back to you as soon as we can — usually within a few days.
support@contextogame.online
What to include
Help us help you faster.
- A clear description of the issue or suggestion
- Steps to reproduce a bug (if applicable)
- Your browser and operating system
- Whether you were logged in or playing as a guest
For privacy or data-related requests, please see our Privacy Policy. For questions about usage rules, see the Terms of Service.
Answers to the common questions
A few things come up often enough that you may not need to email at all. If a guess was rejected, it is usually because the word is not in the puzzle dictionary — proper nouns, hyphenated words and very obscure terms are excluded on purpose. If a rank looks wrong, remember the ordering comes from semantic similarity rather than dictionary definition, so two words that feel related can still sit far apart; the how to play guide explains the ranking in detail.
If a win did not appear on the leaderboard, check whether you finished before the puzzle reset at midnight UTC — results are grouped by the day the puzzle ran. You do not need an account to be listed: without one your win shows under an assigned nickname, tied to the browser you played in, so it will not follow you to another device unless you sign in. And if you are trying to remember a previous secret word, every past solution is listed in the answers archive rather than needing a request.